Frequently Asked Questions

We offer a variety of services such as massages, facials, waxing, and more. Please visit our Services page for a full list.

You can book an appointment by calling/texting us at 858.356.0307 or by using our online booking system on our Services page..

Wear something comfortable and loose-fitting. 

We recommend arriving 10–15 minutes early to allow time for check-in, a brief consultation, and to ensure your full service time.

We ask for at least 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours’ notice or no-shows may be charged 50–100% of the service fee.

If you arrive late, your service may be shortened to avoid overlapping with the next client’s appointment. The full service fee will still apply.

Yes, walk-ins are welcome depending on availability. We recommend booking in advance to secure your preferred time and provider.

We accept cash, all major credit/debit cards, Spa Finder and Spa Na'Mara gift cards.

No, a 20% gratuity is automatically added to all services. Additional tipping is appreciated but not required.

Yes. Clients must be 18 years or older for all treatments. Minors under 18 require a parent/guardian present and signed consent.

Certain services may not be recommended for pregnant clients or those with medical conditions. Please notify us ahead of time so we can tailor your service appropriately.

Please let us know about any allergies or sensitivities before your service. We’ll use appropriate products or adjust treatments as needed.

Yes. Most promotional packages and gift cards have expiration dates. Please check the details when purchasing or redeeming.

We follow strict state and local hygiene protocols. All equipment, tools, and linens are sanitized or replaced between clients.

Absolutely. All client information is confidential and will never be shared or sold.

We welcome your feedback! Please let us know how we can improve your experience—your satisfaction is our priority.